SHIPPING INFORMATION AND POLICIES
Within Canada, all orders over $99.99 (before taxes) are shipped via standard Post FREE of charge. Depending on where you are located, it will take 3-7 business days to receive your order.
All orders are shipped by Canada Post. If you have another preference, please call us at 1-844-367-9447 and we will be happy to arrange that for you.
Expedited deliveries are available. You can choose upon check out.
Should you have a change of heart and wish to cancel the order, please contact us immediately. If the order has not been processed and shipped, it will be cancelled and refunded in full. If the item has been shipped or if it is refused at time of delivery, a restocking fee equal to 5% of the value of the order plus the costs of shipping will be applied against the amount refunded. If the cancelled order is delivered, it is your responsibility to ship it back to us at your cost within 14 days from date of delivery in accordance with the Returns and Exchanges Policies. A 5% restocking fee will be applied and deducted from the refunded amount.
ADDITIONAL SHIPPING INFORMATION
For the cardholder’s protection, the company reserves the right to send orders to the billing address if a differing shipping address cannot be verified.
- Same Day Shipping on orders received Monday to Friday before 2:00 p.m. Eastern Standard Time.
- Orders received Monday through Friday after 2:00 p.m. Eastern Standard Time will be processed the next business day.
- All orders placed after 2:00 p.m. Eastern Standard Time on Fridays, during weekends or on statutory holidays, are typically shipped on the next business day.
Please note: we cannot ship via a traceable method to any post office boxes. Delivery time cannot be guaranteed nor can the package be tracked. Subsequently, we only ship to a physical address so packages can be tracked.
HOW DO I TAKE ADVANTAGE OF YOUR FREE SHIPPING OFFER?
If your order is shipping within Canada and the total comes to $99 or more (after any coupons or discounts and before taxes), then simply select “Free Shipping” as your shipping method* on checkout. It’s that easy!
Shipping delays may occur due to holidays, weather, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.
BILLING AND SHIPPING INFORMATION
Please be sure to provide all of your correct billing information on the order form, including the exact name on the credit card, your exact billing address, expiry date and your phone number. This information should be the same as the information that appears on your monthly credit card statement and bank record. If our online system cannot verify the transaction, the order will be delayed as we will need to contact you to request further information from you.
TRACKING YOUR ORDER
Once you have submitted your order, you will receive an order confirmation email to confirm that your order has been received. This email will contain your order number, which along with the postal code of your shipping address will be all you need to track your order. Note: “Day” mentioned here means “business day” which excludes Saturdays, Sundays and national holidays. Free Shipping applies only to addresses within Canada, for a single shipment per order. You can track your order online or by calling 1-844-367-9447 toll-free.