We fully understand that shopping online can be a challenge and at times, a customer receives her wig and it’s not suitable, whether due to style choice, colour selection or size.
When you receive your wig, it’s very important to handle it carefully until you are sure it will work for you. Please do not remove the tags until you are 100% happy with the style and colour. If you are not happy with the product for any reason, please notify us immediately by email or telephone so that we may start the process to find you a replacement as quickly as possible. You have 14 days from the date you received the product to return it to us. Also, please keep in mind that not all products are eligible for exchange as per the details below.
Eligible Products for Return:
Wigs, add-ons and fillers in original factory condition must be
- Tags attached
- In its original box, wrapping, net, etc.
- Original invoice to accompany the return.
Ineligible for Return:
- Clearance Items (always a FINAL SALE)
- Discontinued Items
- Care and Accessory Products, Liquids, Stands, etc.
You are responsible for all shipping charges when returning product or sending it back for exchange.
Telephone Orders: Orders can be placed by telephone. Simply go to the Contact page and call the number(s) listed to speak to one of our customer service consultants. If you get an answering machine, simply leave your name and number on the message and we will promptly return your call. As with purchases directly from the website, you will be asked to provide a credit card for payment.
Should you have a change of heart and wish to cancel the order, please see our cancellation policy.
Promotions and promotion codes are not valid on previous purchases and cannot be combined with other offers. Also, promotional codes will not be honored beyond the stated expiration date.
FLW reserves the right to modify or terminate any promotion and its terms & conditions without notice.
FLW stands behind the authenticity of everything we sell. All of our merchandise is brand new and guaranteed to be authentic.
One of the key principles of our business is listening to you, our customer. FLW has made it our mission to provide you with an outstanding selection of professional hair and beauty products at highly competitive prices.
FLW goes to great lengths to ensure that our items are 100% authentic by working with reputable suppliers who provide us with guaranteed, new and unused merchandise. We complete a 5 Point Quality Inspection for all products that arrive in our warehouse, and we stand behind every sale.
If you have concerns about the authenticity of an item you have received from us, please contact us right away.
Submit your comments through the web form which is available 24 hours a day. It’s a fast and convenient way to get in touch with us.
To contact us for general support, please use any of the following:
Call us on the telephone:
Representatives are available:
Monday to Friday: 9:00 a.m. to 5:00pm Eastern Standard Time
Toll Free: 1-844-367-9447
In the Greater Toronto Area: 905-206-5500
Contact us by mail
Attn: First Lady Wigs, Customer Relations
2180 Matheson Blvd. East, Unit #1
Mississauga, ON L4W 5E1
Thank you for shopping at firstladywigs.com!